CONTACT VELVETLIP COSMETICS
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At Velvetlip, beauty is all about confidence and comfort.
Have questions about our products, shades, or orders?
We’d love to hear from you and help you find your perfect beauty essentials.
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FAQ
How can I place an order or contact customer support?
You can place an order directly through our website or reach out to our customer support team by filling out the contact form above, emailing us at hello@velvetlip.in, or calling us at 8009033026.
What are your customer support working hours?
Our team is available Monday through Saturday from 10:00 AM to 6:00 PM IST to assist you with product inquiries, order tracking, and shade matching.
How long does shipping take across India?
Standard shipping across India typically takes 3 to 5 business days. Once your order is dispatched, you will receive tracking details via email.
Where is VelvetLip Cosmetics located?
We are based in Kanpur, Uttar Pradesh, India.
Need help choosing the right shade?
Our beauty advisors are here to help! Send us a message through the contact form or email us at hello@velvetlip.in with your skin tone preferences, and we will recommend the perfect velvet lipstick shade for you.
What payment methods do you accept?
We accept all major Indian payment methods, including UPI (Google Pay, PhonePe, Paytm), Credit and Debit Cards, Net Banking, and Cash on Delivery (COD) across eligible pin codes.
Are VelvetLip products cruelty-free and safe for daily use?
Yes, all VelvetLip products are 100% cruelty-free and formulated with skin-friendly, hydrating ingredients designed for safe and comfortable everyday wear.
Can I track my order status?
Once your order is dispatched, we send an email and SMS with your tracking link. You can also contact our support team at hello@velvetlip.in with your Order ID for real-time updates.
What is your return or exchange policy?
If you receive a damaged or incorrect item, please notify us within 48 hours of delivery at hello@velvetlip.in or call 8009033026 with an unboxing video, and we will initiate a replacement.